We believe that our customers deserve fair and efficient micro finance services. We are always trying to provide these services to them in as convenient, transparent, participatory and timely manner as possible. Our team members are committed to ensure that our services to our customers are not unethical and deceptive.
VFS aspires to set the benchmark for the microfinance industry for value creation and for responsible citizenship by providing effective, transparent and quality service to people.
Our value creation relates to:
- Improving the lives of those excluded from the formal financial access.
- Widening the range of opportunities for communities.
- Build an institution which is best in class in all aspects—customer service, innovation, efficiency, workplace engagement, leadership, governance and reputation.
- Individually and collectively, the organization embraces a profound sense of responsibility and reliability in providing the services.
- Improve the quality of life of the poor and the underprivileged rural and urban citizens through social action by promoting, supporting and developing voluntary groups engaged in the social and economic development
- Providing financial and non-financial services as loan funds and institution building support to facilitate and turn growth and development into financially sustainable entities