Fair Practice Code

The Fair Practice Code is based on the guidelines issued by the Reserve Bank of India (Circular No. RBI/2012-13/416 DNBS.CC.PD.No.320/03.10.01/2012-13 dated February 18, 2013 and subsequent notifications issued by the RBI time to time).Read More»

Grievance Redressal Mechanism

A grievance can be defined as any sort of dissatisfaction, which needs to be redressed in order to bring about the smooth functioning of the organization. Broadly, a grievance can be defined as any discontent of dissatisfaction with any aspect of the organization. It can be real or imaginary, legitimate or ridiculous, rated or unvoiced, written or oral; it must be however, find expression in some form of the other.Read More»

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