Fair Practice Code

The Fair Practice Code is based on the guidelines issued by the Reserve Bank of India (Circular No. RBI/2012-13/416 DNBS.CC.PD.No.320/03.10.01/2012-13 dated February 18, 2013 and subsequent notifications issued by the RBI time to time).

Application for loans and their processing
Loan appraisal and terms/conditions
Disbursement of loans including changes in terms and conditions
Disclosures in loan agreement / loan card
The Pass book reflects the following details
Non-Coercive Methods of Recovery
Internal control system