Fair Practice Code

Fair Practice Code

Revised – Fair Practice Code (in short FPC) of Village Financial Services Ltd (the Company) pursuant to Master Circular dated July, 01 2015, RBI/2015-16/16 DNBR (PD) CC.No.054/03.10.119/2015-16.

The Company adopt the all the prescribed rules and regulations laid down in the above said Master Circular, which are as follows:

Application for loans and their processing
Loan appraisal and terms/conditions
Minimum Period of Moratorium
Disbursement of loans including changes in terms and conditions
Disclosures in loan agreement / loan card
Non-Coercive Methods of Recoverys
Internal Control System
Grievance Redressal Mechanism for Customers
The Pass book reflects the following details

The Fair Practices Code is subject to revision based on the RBI guidelines and such revisions shall be made on a time to time basis

Last reviewed: By the Board of Directors of the Company in their meeting dated 12th May, 2017