The customers of VFS are exclusively poor women, who are engaged in some kind of small income generating activities (IGA) or willing to start IGA or up scaling their IGA but do not have any access to the main stream financial institution.
In our operation methodology we adopt a mechanism of forming JLG (Joint Liability Group) a joint group effort towards self-employment where person having similar socio-economic profile and living in the same neighborhood (one representing one family), form a group of 5 whereby they work for the development of all and after taking the loan, are bound to the organization individually and GroupWise for repayment of the loan.
The process includes-
- Area Selection
- Group Formations
- Financial Transactions
Timeliness is maintained and given a high priority in VFS and it is to be maintained and upgraded continuously. All the services are provided to the customers at their doorstep such as preliminary training, documentation for loan sanction, collection of loan repayment installments, insurance claim settlement etc.