At VFS, we believe that our customers deserve fair and efficient microfinance services. We are always trying to provide these services to them in as convenient, transparent, participatory and timely manner as possible. Our team members are avowed to ensuring that our services are not unethical and deceptive.
VFS aspires to set the benchmark for the microfinance industry for value creation and for responsible citizenship by providing effective, transparent and quality service to people.
Our value-creation relates to:
- Improving the lives of those excluded from formal financial access
- Widening the range of opportunities for communities
- Building an institution which is best in all aspects — customer service, innovation, efficiency, workplace engagement, leadership, governance and reputation.
- Individually and collectively embracing a profound sense of responsibility and reliability in providing the services
- Improving the quality of life of the poor and the underprivileged rural and urban citizens through social action by promoting, supporting and developing voluntary groups engaged in social and economic development
- Providing financial and non-financial services in terms of loan funds as well as institution-building support to facilitate and turn growth and development into financially sustainable entities