Department: Operations
Band: BM-M1
Supervises: Operation Executive/ Customer Service Representative
Reports To: Area Development Manager-Operations
Location(s): West Bengal, Assam, Bihar, Jharkhand, Orissa, Uttarakhand, Sikkim, Tripura
Position Summary: Branch Manager-Operations is responsible for the managing the entire microfinance operations of the assigned branch, keeping the overall business objective in mind.

Key Responsibilities:

  • Business development of the concerned branch
  • Training of staff
  • Capacity building programs for existing staff
  • Motivational workshops for customers
  • Trouble shooting activities at branch and field levels
  • Management of overdue accounts and defaulting borrowers
  • Develop manpower for recovery of default amount, if any
  • Maintain zero default status at branch
  • Optimum cash management at branch
  • Keep the management of VFSPL updated about progress of work at branch level
  • Appraise the performances of field level personnel
  • Conduct surprise verifications of field activities at branch level
  • The Sr. Branch Manager will be calibrating the branch manager. The responsibilities will be joint. The position is restricted to branches with high business volume as identified by the management.

Basic Competencies (Knowledge, Skills and Behaviours) and Qualifications Required:

Educational Qualification Graduate in any stream
Experience Minimum 4 years Branch Operation experience in NBFC/MFI .
Functional Skills and Knowledge i) Basic numerical ability

ii) Data Interpretation

iii) Computer Skills-MS Office

iv) Fluent in local language

Basic Behavioural Skills required Communication– Seeks and shares information, ideas and thoughts with clarity and in a logical manner. Listens and responds to others’ effectively. Builds trust with clients and team.

Customer Focus– Understands and responds to customer needs, builds and maintains rapport with customers; communicates actively with the customer. Strong customer advocate.

Problem Solving– Grasps new concepts and information, understands and interprets facts and figures related to daily work, provides solutions to simple day to day problems

Self Management Skills (Result Orientation)– Manages and organizes work to meet commitments and deadlines (often under pressure), aligned with the expected standards of quality and productivity

Leadership Skills– Good leadership skills like listening, delegating and an overall maturity of taking the team together and managing conflicts.

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