|Reports To:||Branch Manager-Operations|
|Location(s):||West Bengal, Assam, Bihar, Jharkhand, Orissa, Uttarakhand, Sikkim, Tripura|
|Position Summary:||CSR is responsible in developing business, maintain the portfolio quality as per the standard, Collection from Customer and shall assist the Branch Manager to achieve the overall Branch operational targets and objectives.|
The CSR is accountable for the following:
The nature of work of the Customer Service Representative (CSR) involves handling cash and other financial documents, on behalf of VFSPL, or any one or more of its constituent companies or customers thereof, including:
The cash handled for loan disbursements, loan repayments, deposits collected, deposit repayments, service charges, loan processing fee, technical support charges and any other fees collected or refunded and any other such amounts belonging to VFSPL;
The amount of advance availed by the CSR which is in excess of his service charges as may be specified from time to time, and any other loan or advance taken by the CSR from VFSPL or any of its collaborating agency or any of its customers;
The Customer Service Representative (CSR) shall be unconditionally responsible for the careful handling of all aforesaid financial resources, including cash and repayment of any amount due to VFSPL. The CSR shall remit all the cash collected from the Company’s customers to the Company’s bank account or purchase demand draft in favour of the Company or hand over the cash to the office or to Credit Executive and take acknowledgements for the transaction on a day‐to‐day basis.
The CSR can take decision to provide loan to any specific customer based on his/her assessment on the concerned person as per the policy of the organization if necessary.
Basic Competencies (Knowledge, Skills and Behaviours) and Qualifications Required: