Department: Operations
Management Grade: M1
Reports To: Branch Manager-Operations
Location(s): West Bengal, Assam, Bihar, Jharkhand, Orissa, Uttarakhand, Sikkim, Tripura
Position Summary: Operation Executive is responsible in assisting the Branch Manager in all respects in terms of internal as well as external operational issues.

Key Responsibilities:

  • OEX is required to identify new areas of operation, develop contacts and plan for necessary infrastructure under the guidance/consultation of BM.
  • OEX is required to follow up with the family member of deceased borrower in order to collect all Insurance Claim related papers, death certificate and send the same to Insurance department within stipulated timeline.
  • OEX needs to regularly survey market potential, demand, competition and project business projection.
  • Trouble shooting activities at branch and field levels
  • Managing Branch Backend Process Operation both manually as well as through computer/software.
  • Entry of data related to daily cash transaction, disbursement, collection etc.
  • Preparing and sending reports related to DCR & MIS to the H.O.
  • Management of overdue accounts and defaulting borrowers.
  • Assist Branch Staff in Recovery of default amount, if any
  • Support in maintaining zero default status at branch
  • Optimum cash management at branch
  • Maintaining the stock and inventory registers update.
  • Filing of office documents.
  • Achieving a high level of customer satisfaction: S/he shall maintain high degree of customer satisfaction by ensuring quick processing of loan applications, proper communication regarding loans etc.
  • Conducts Customer Awareness Training (CAT) in coordination with BM.
  • Carry out the Loan Utilization Check Process of borrower.
Basic Competencies (Knowledge, Skills and Behaviours) and Qualifications Required:

Educational Qualification Preferably Graduate in any stream
Experience 0-2 Years Experience.
Functional Skills and Knowledge i) Basic numerical ability

ii) Data Interpretation

iii) Computer Skills-MS Office

iv) Fluent in local language

Basic Behavioural Skills required Communication– Seeks and shares information, ideas and thoughts with clarity and in a logical manner. Listens and responds to others’ effectively. Builds trust with clients and team.

Customer Focus– Understands and responds to customer needs, builds and maintains rapport with customers; communicates actively with the customer.

Problem Solving– Grasps new concepts and information, understands and interprets facts and figures related to daily work, provides solutions to simple day to day problems

Self Management Skills (Result Orientation)– Manages and organizes work to meet commitments and deadlines (often under pressure), aligned with the expected standards of quality and productivity.

Apply Now