Scheme covers customers of | |
|---|---|
| All deposit taking NBFCs | NBFCs with assets size >= Rs. 100 crore + customer interface (Excluding: Infrastructure Finance Companies, Core Investment Companies, Infrastructure Debt Fund and NBFCs under liquidatio) |
| Written representation to NBFC concerned | At the end of one month | If reply is not received from NBFC or customer remains dissatisfied with the reply of NBFC | If customer has not approached any forum | File a complaint with NBFC Ombudsman (not later than one year after the reply from NBFC) |
Yes, If Ombudsman’s decision is appealable Appellate Authority: Deputy Governor, RBI
| For customers in the State of: | Details of Ombudsman |
|---|---|
| Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry | C/o Reserve Bank of India Fort Glacis, Chennai 600 001 STD Code: 044 Telephone No : 25395964 Fax No : 25395488 Email id – cms.nbfcochennai@rbi.org.in Click here to lodge complaint |
| Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu | C/o Reserve Bank of India RBI Byculla Office Building Opp. Mumbai Central Railway Station Byculla, Mumbai – 400 008 STD Code: 022 Telephone No : 2300 1280 Fax No : 23022024 Email id – cms.nbfcomumbai@rbi.org.in Click here to lodge complaint |
| Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir | C/o Reserve Bank of India Sansad Marg, New Delhi – 110001 STD Code : 011 Telephone No : 23724856 Fax No : 23725218-19 Email id – cms.nbfconewdelhi@rbi.org.in Click here to lodge complaint |
| West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand | C/o Reserve Bank of India 15, Netaji Subhash Road Kolkata – 700 001 STD Code : 033 Telephone No : 22304982 Fax No : 22305899 Email id – cms.nbfcokolkata@rbi.org.in Click here to lodge complaint |
Note: This is an AlternateDispute Resolution mechanism. Customer is at liberty to approach any other court/forum/authority for the redressal at any stage.
